Sometimes it does not turn out quite as planned. The size was not right or the model was not as expected. We understand that it is not always easy to shop online. Therefore, we want to make it as easy as possible for you to exchange or return an item when it did not turn out as you intended.
When you shop at Mtbstore, you always get an information sheet on how to proceed to return your order, together with a return shipping note. You simply send the item back to our store in Gothenburg where we handle the case as soon as possible. It is also possible to come to us in the store and return the item on site.
We charge all returns under 2000 SEK a shipping fee of 50 SEK, and over 2000 SEK a shipping fee of 100 SEK. This is because we believe that we all need to take our responsibility and not burden the environment with unnecessary transport. So think twice, or contact us for advice, before ordering more sizes than you intend to keep.
If you have not received a return shipping note in your package, you are welcome to contact us and we will send one to you.
Do you want to change to another size or model? The fastest way is to place a new order on what you want to change to and send the item you received in return. This way you get your item faster and make sure it is in stock and does not run out.
Returns are sent or submitted to:
Big M AB (Skistore.se/Mtbstore.se)
Övre husargatan 2
411 22 Gothenburg
Tel: 031 - 715 43 23
031-715 43 23
Övre Husargatan 2
411 22 Göteborg
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